Our extensive history working with, along side and inside of brands and retailers combined with our passion for observing customers in the field, in their home, online, and on the move provides critical insights to drive optimization in your current channels and markets and fuel innovation and expansion into new ones.
John Galvin, Principal and Founder
John is a fearless and passionate customer-centric strategic and creative marketing professional that has a no-nonsense approach to everything he touches and creates for his clients. Often hired and acting as a C-Level (Chief Marketing / Chief Creative / Chief Experience Officer) executive for many of his new and long-time clients, John brings to 7Nine Partners over 30 years experience contributing to and leading consulting and client teams supporting Fortune 500 brands and entrepreneurial start-ups across insights, branding, customer experience design, retail marketing, advertising, and multi-channel marketing programs.
John started his career at Retail Planning Associates where he partnered with leading brands including Ford, Citi, Kmart, Goodyear, Kidder Peabody and Pro Hardware before founding his first integrated branding and experience design agency, Integrate, in 1989. At Integrate, John helped to grow the company into one of the Midwest’s most respected and decorated firms through partnerships with many leading brands including Lowe’s, Toys “R” Us, Gold Toe, Victoria’s Secret, Pink, Express, Champion, Mid America Motorworks, Frontgate, GBQ, Gildan, The Body Shop, The Limited, Lane Bryant, Dean & Deluca, JPMorgan, Stage Stores, Campus Living Villages, Welcome Break, Office Depot, Rocky Brands, White Castle, WOSU Public Media, Cerdant, Certified Oil, Verizon, Intimissimi and The Ohio State University.
In 2011, following a very successful 22 year run, Integrate was acquired by Big Red Rooster where John helped lead the integrated branding and customer experience team securing partnerships with Dick's Sporting Goods, USG, Crossville Tile, SAS Shoes and Steele's stores.
Deb Miller, Chief Strategy and Insights Officer and Principal, Boulevard Strategies
Deb is Principal and leads strategy and insights for our partner firm, Boulevard Strategies. Her role focuses on providing clients with market research, planning and strategy formation and implementation consultation. Her work has included conducting primary research, as well, as the development of business and market strategies and plans. She has worked with the public sector (municipalities, counties, SIDS, townships and neighborhood associations), real estate developers, property managers, corporate retail organizations, and manufacturers throughout North America. Deb's expertise lies in researching, analyzing and developing market and business strategy, as well as the development of retail recruitment strategies, community experience strategies, branding and marketing initiatives.
Deb’s background prior to Boulevard Strategies, included founding and operating Blue Pencil, a strategic marketing firm; co-founding 2 Under Entertainment, a new media development firm specializing in online channels and content; functioning as the managing partner of a retail design firm, BachmanMillerGroup; and as an executive within 2 prestigious retail design firms - Retail Planning Associates and RichardsonSmith (both, now part of Fitch).
She has over 30 years of experience and has worked with Fortune 500, start-ups and small businesses, as well as national retail chains, financial service providers, major manufacturers, regional distributors and financial service providers. She has completed projects in 47 different states domestically and served clients in North and South America, Latin America, Canada and Mexico.
In addition to client-specific work, Deb writes articles for publication, and gives public, association and university presentations on a wide variety of marketing, strategy, media and retail topics. She has also served on various boards including Divine InterVentures and is currently serving as Board President of the Colonial Homestead Artisan Guild.
Deb attended the University of Kansas where she earned a Bachelor of Science in Industrial Design. After graduating from the University of Kansas, she attended the Ohio State of University and pursued graduate studies in both Behavioral Psychology and Industrial Design, earning a Master of Science in Industrial Design.
Jim Parker, Senior Consultant / Retail Marketing and Customer Experience
Jim is a hands-on, customer-centric marketing executive with over 38 years experience in retail executive management, operations, marketing, customer experience development and automotive technology start-ups. He’s passionate about helping clients identify opportunities to optimize customer education, engagement and sell through and developing solutions that improve the customer experience whether they are shopping in-store, online, on their phone or through a catalog.
Jim began his career at Nationwise Auto Parts, one of the first discount auto parts chains in the US. As Senior Vice President of Marketing he helped guide the company from a handful of local stores to a regional chain of 111 retail stores in 9 states with over 100 million dollars in annual sales. Jim left Nationwise to start Automated Retail Information Services (ARIS) in 1984. ARIS was one of the first companies to develop an electronic parts look up system for the automotive industry. Jim and ARIS partnered with AutoZone to help develop their electronic parts look up system with over 2200 units installed across the AutoZone chain of Stores. Jim and his company went on to develop a touch screen kiosk customer parts look up system for mass discounter automotive departments resulting in 2500 of these systems being installed in Wal-Mart stores.
Jim has helped start and develop several other companies including Swapman.com, Home Auto, SportBike Xpress and Moto25. He has spent the last 10 years consulting with Honda and helping various dealers with training, customer experience, operations, sales and service initiatives including the opening and management of Honda Powerhouse stores.
Cheryl Pentella, Senior Consultant / Brand Strategy and Content Development
An accomplished strategist and storyteller, Cheryl has the ability to align business goals with the marketing planning process, allowing organizations to effectively leverage their assets to yield the best return on investment. She delivers integrated marketing solutions for our clients that elevate their brand, creative strategies that underscore and complement their values and personality, and the right mix and mass of communications to achieve desired results.
With experience in both corporate and agency environments, Cheryl brings a unique depth and breadth of experience and perspective to each engagement and knows how to effectively collaborate and achieve consensus among internal management teams as well as external consultants.
Cheryl offers more than 30 years of experience in real estate and economic development with clients that include The New Albany Company, Daimler Group, Corna Kokosing, Urban Land Institute, Mid-Ohio Regional Planning Association, City of New Albany, Franklinton Development Corporation, Short North Arts District and the National Affordable Housing Trust. She also has consulted on behalf of The Ohio State University, The Ohio State University Medical Center, Nationwide Insurance, USG, Eli Lilly and Astra USA. Cheryl has earned Public Relations Society of America PRISM awards for integrated marketing communications programs and has been featured as a guest speaker on marketing communications, messaging and content marketing strategies. Additionally, she chairs the communications advisory committee for the Urban Land Institute, Columbus.
Tricia Reisch, Senior Consultant / Insights and Strategy
A collaborative leader and facilitator, Tricia has 30+ years of experience in discovery research, insights and experience strategy development work, specializing in both primary and secondary research used to support client strategic planning and marketing initiatives. Tricia is naturally curious and passionate about understanding consumers and has never lost sight of the importance of insights-driven strategies as a key factor in the development of successful programs. As a self-described research geek, she loves finding those “aha” moments to help fuel the identification of solutions to client challenges.
Tricia started her career at Management Horizons, a boutique retail consulting firm, and more recently served as Vice President, Experience Strategy at Big Red Rooster and as Retail Strategy Director at Resource Ammirati. She has been responsible for inspiring, leading and driving value-added strategic insights and solutions for national and global brands. Much of her recent project work has been centered on consumer journey mapping, leveraging her knowledge of both physical and digital experience development to identify the primary touchpoints and points of influence along the consumer journey where significant impact can be made.
She has partnered with a wide range of clients including Chase, CorePower Yoga, FITCH, GNC, Kohl’s, The Limited, L.L.Bean, MillerCoors, Nike, The Ohio State University, Procter & Gamble, Sherwin Williams, Victoria’s Secret, VS PINK, Walmart, Wendy’s, and others.
As outsiders with a fresh perspective on your business and brand, we co-discover and co-create with customers and business units in the field and inside your corporate headquarters to understand and test the desirability, viability and scalability of big ideas. We then mobilize our team of experts and specialist partner companies to optimize, execute and manage the myriad of details standing between the original concept and scalable deployment.
As Brand and Experience "Architects" we act as researchers, creators, executive producers and lead program managers for all 7NP engagements. Every client has unique needs and challenges and requires a personalized team and skill set to drive change and results.
To help increase speed to value, horsepower and efficiencies for your brand and business, we have built our team of best in class senior consultants, specialist partner companies and implementation experts that are motivated by better understanding and creating pragmatic solutions for your particular brand, communication, marketing and customer experience needs.